FAQs
How long is processing time?
All orders are made to order and processing time takes up to 1-2 weeks.
What is a preorder?
A preorde is an order placed for an item that is not currently in stock, they are shipped to the customer once available at a later date.
What is the processing time for preorders?
The processing time for preorders is 1 month.
Do you ship overseas?
OOH YASS! ships products worldwide via General Post Office and upon request FedEx, DHL or UPS can be used.
General Post office - 2 weeks (plus processing time)
FedEx, UPS, DHL - 2 days (plus processing time)
Can I return/exchange a product?
OOH YASS! only accepts exchanges, we will gladly exchange defective products with tags attached. If you are not satisfied please send us an email.
Will you refund stolen or lost items?
We will not refund for lost or stolen packages. OOH YASS! will not refund for shipping delays. Once packages are shipped and the tracking number is provided, we are not responsible for transit time.
Local shipping cost
We offer free shipping to all local customers.
International shipping cost
Depending on the shipping quarrier of your choice, shipping cost is calculated after your order is placed.
Do you offer custom?
All decorations can be customized to create customer's initials, numbers etc. Get excited with different colours. Scowl down to "Custom Orders" and place your order by requesting your preferred colour choice.
When do I place my order?
All orders should be placed 2 weeks to a month in advance to allow for processing time.
Can I have my decoration made in another color or print that is not available on your website?
We always aim to make our customers love our products. Feel free to contact us for custom decorations.
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Any question?
Email us at decorbylanadeene@gmail.com